Returns In Charlotte, NC

Although we strive to ensure only quality products are shipped to our valued customers, sometimes problems can occur with our parts. Customer returns (RMA) are processed jointly by our account executives and customer service leaders. Customers following all return guidelines can expect a quick resolution once an RMA has been approved by customer service and items have been validated by a member of the Stealth receiving team. Once approved returns are received in-house, a process similar to the initial product receipt is followed. Parts are counted, checked for damage (visual inspection) and photos taken. Post-ship photos are compared to initial receipt photos to ensure parts returned are same parts that were initially shipped. Upon validation by the receiving team, the return process is then completed by the accounting department.

To initiate the RMA process:

• Contact your assigned AE via telephone or email within 12 months of receipt of parts and advise them that you need to return parts due to verifiable quality issues. Your AE will help determine if the parts are under warranty, and may ask you to provide test reports, photos, or other documentation.
• Download the RMA Request Form, complete and fax / email it to returns@stealthcomponents.com. Please include a copy of your invoice and document all serial numbers and lot codes. A member of the customer service team will assess the information and give the final authorization to return merchandise.
• Parts are inspected and / or tested by Stealth upon receipt. If parts are found to be in working condition, they may be returned at the customer's expense.