Although we strive to ensure only quality products are shipped to our valued customers, sometimes problems can occur with our parts. Customer returns (RMA) are processed jointly by our account executives and customer service leaders. Customers following all return guidelines can expect a quick resolution once an RMA has been approved by customer service and items have been validated by a member of the Stealth receiving team. Once approved returns are received in-house, a process similar to the initial product receipt is followed. Parts are counted, checked for damage (visual inspection) and photos taken. Post-ship photos are compared to initial receipt photos to ensure parts returned are same parts that were initially shipped. Upon validation by the receiving team, the return process is then completed by the accounting department.
To initiate the RMA process: